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Sandra De Zoysa (Group Chief Customer Officer, Group Service Delivery, at Dialog Axiata PLC)

Sandra De Zoysa

Group Chief Customer Officer, Group Service Delivery, at Dialog Axiata PLC

Sandra De Zoysa is the Chairperson of the National Chamber for the IT/BPM industry, Sri Lanka Association
of Software and Services Companies – SLASSCOM. She is also the Group Chief Customer Officer of Dialog,
Chairperson of the Digital Customer Experience Group for Axiata Berhad and Director of Dialog Business
Services. In addition, she volunteers her time as a founding Board Member of the Women's Chamber for
Digital Sri Lanka. Her Career in the ICT industry spans over 30 years as the longest tenured employee in
the Mobile Telecommunications Sector.
Sandra joined SLASSCOM in 2008 and was initially appointed to the Board in 2012 and has held the longest
tenure giving leadership as the Vice-Chairperson, Finance and Operations Director; led Quality, Branding
and Communications, Tech Kids and Women Technoprenuer initiatives. She is the recipient of multiple
local and global awards for her thought leadership and contribution in the sphere of Customer Experience
and Women in Leadership – both which she is passionate about. Sandra is a visiting lecturer at the
University of Colombo School of Computing for over a decade and is an avid global speaker who has
represented Dialog at over 200 global events.

Jehan Perinpanayagam (CEO of Infomate Private Limited)

Jehan Perinpanayagam

CEO of Infomate Private Limited

BPM Thought Leader| passionate evangelist for Sri Lanka| pioneer of rural BPO| CEO and Mentor

Ranil Rajapakse (EXECUTIVE VICE PRESIDENT & CHIEF OPERATING OFFICER at IFS R&D International (Pvt.) Ltd.)

Ranil Rajapakse

EXECUTIVE VICE PRESIDENT & CHIEF OPERATING OFFICER at IFS R&D International (Pvt.) Ltd.

Ranil is the EXECUTIVE VICE PRESIDENT & CHIEF OPERATING OFFICER, IFS R&D International (Pvt) Ltd. He is an accomplished internationally experienced management and technology executive, leader, and strategist with over 20 years of hands-on experience and international exposure in distributed/offshore software development operations.

Dilan Rajapakse - Moderator (Managing Director of VitalHub Innovations Lab)

Dilan Rajapakse - Moderator

Managing Director of VitalHub Innovations Lab

Dilan Rajapakse has proven leadership capabilities in several software development companies in multi-national environments with over 20 years of experience in the ICT industry, with skills in general management, project management, corporate development, human resource management, business operations and strategy.



Dilan currently leads the entire operation of the Software Development office of VitalHub Innovations Lab, a well-established Canadian health IT vendor specializing in solutions that digitize a variety of healthcare processes. Furthermore, he serves as a visiting lecturer for several government and private universities. As a Board Director of Sri Lanka Association of Software and Service Companies (SLASSCOM), Dilan plays an active role serving the ICT and BPM industry in Sri Lanka.