Mrs. Sandra
De Zoysa
Chairperson at SLASSCOM
CE and DX Strategist. Practitioner. Key note speaker. 3 decades of experience & expertise within the Mobile/Telco Industry. Working with Dialog Axiata since 1997. Member of the Group Senior Management Committee, Director - Dialog Business Services, Sponsor - Lean Six Sigma Practice, Digital CEx Transformation Lead, Chairperson - CX Experience Excellence Group Leadership Committee of Dialog, Chairperson - Digital CEx Expert Working Group, Axiata
Only Certified Customer Experience Professional (CCXP) in Sri Lanka, AX50 - Ambient Experience Leader 2020, CX Leader of the Year 2019 & CXPA Global CX Impact Award Winner 2015
Chairperson/Founder Member of SLASSCOM - the country's IT/Knowledge Services Chamber - initiated SLASSCOM Quality forum, Techkidz & Women Technopreneurs forum, Founder member & board member of WCDSL - Womens Chamber for Digital Sri Lanka, Founder VP of SLISM - Sri Lanka Institute of Service Management & Founder Member CPM - Institute of Certified Professional Managers.
Visiting Lecturer at the University of Colombo School of Computing ( UCSC), Mentor and Keynote Speaker/Presenter/ Panelist and Juror at Global CE/DX/Telco Forums/Conferences & Awards. Past Advisory Board Member of CX Networks, IQPC, UK